Shipping & Returns

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SHIPPING

At this time there is no shipping cost for any orders.

Orders are packed and processed for delivery on working days only (Monday through Friday, excluding public holidays.) Orders placed on Saturday and Sunday will be processed the following work day.

UULA does not accept any liability whatsoever for delayed delivery caused by a third party. If you have not received your order within 14 business days, please email us at customercare@uula.com.au

We may leave the products at your premises. Risk in the products will pass to you as soon as they are delivered to the delivery address provided in your order.

We will take reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of your incorrect data entry.

Order placed within Australia are dispatched from Sydney.

RETURNS

Please note the following items are excluded from this policy and are non-returnable and non-refundable:

  • Discovery Collection
  • Travel Collection
  • Single 10ml Atomisers
  • Gift Cards

For all other products the following policy applies:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, head to our returns portal. Please note that returns will need to be sent to the following address: PO Box 930, Newport Beach, NSW, 2106

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns will be subject to a $10.00 return fee which will be deducted from the amount refunded to your original payment method. 

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. 

You can always contact us for any return question at customercare@uula.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please note the following items are excluded from above policy and are non-refundable:

  • Discovery Collection
  • Travel Collection
  • Single 10ml Atomisers
  • Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (less the return delivery fee) within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@uula.com.au.